FAQ
How do I know what size to order?
- Our Limited Editions are the exact same size as Nike Air Force 1.
- RESOUL™ will be made in the exact size that the shoes were in the first place. It is possible to make them half a size smaller, please send us a message after you order to confirm your request.
- Patchwork products either fit the same as original Birkenstock footwear, or the same as Nike Air Force 1, depending on the style.
Do you accept returns or exchanges?
- Please be aware that all sales are final. Peterson Stoop will not accept any cancellations of the purchase for any reasons whatsoever. We cannot provide a 100% money-back-guarantee. If you want to discuss your order, please feel free to contact us and we’ll do our best to work out a satisfactory solution.
Do you work ethically/environmentally friendly?
- Our social and environmental goals are ever evolving, we make use of the highest ethical solutions that lie within our current means. We use exclusively vegetable tanned leather, and use as little chemical-heavy products as possible. You can read about all our materials in our material libraray here.
Where do your items ship from?
-All our items ship from our studio in Amsterdam, the Netherlands.
How much do you charge for shipping?
- We do not charge for shipping. All shipping is free.
To which countries do you provide shipping?
- We provide worldwide shipping.
Can I track my international order?
-Yes. You will receive a track and trace code when your package is shipped.
When will my order ship?
- Limited editions ship within 7 days.
- RESOUL™ ships within 2 - 4 weeks after receiving your shoes.
- Patchwork products ship within 2 - 6 weeks.
I need my new shoes fast. Can I place a rush order?
- At this moment, we cannot guarantee rush orders. If you have a special request, please feel free to contact us here and we’ll do our best to work out a satisfactory solution.
Can I cancel my order?
- We cannot provide a 100% money-back-guarantee. If you want to discuss your order, please feel free to contact us and we’ll do our best to work out a satisfactory solution.
Can I send you a pair of shoes to RESOUL™ that I already own?
- Our Limited Editions are the exact same size as Nike Air Force 1.
- RESOUL™ will be made in the exact size that the shoes were in the first place. It is possible to make them half a size smaller, please send us a message after you order to confirm your request.
- Patchwork products either fit the same as original Birkenstock footwear, or the same as Nike Air Force 1, depending on the style.
Do you accept returns or exchanges?
- Please be aware that all sales are final. Peterson Stoop will not accept any cancellations of the purchase for any reasons whatsoever. We cannot provide a 100% money-back-guarantee. If you want to discuss your order, please feel free to contact us and we’ll do our best to work out a satisfactory solution.
Do you work ethically/environmentally friendly?
- Our social and environmental goals are ever evolving, we make use of the highest ethical solutions that lie within our current means. We use exclusively vegetable tanned leather, and use as little chemical-heavy products as possible. You can read about all our materials in our material libraray here.
Where do your items ship from?
-All our items ship from our studio in Amsterdam, the Netherlands.
How much do you charge for shipping?
- We do not charge for shipping. All shipping is free.
To which countries do you provide shipping?
- We provide worldwide shipping.
Can I track my international order?
-Yes. You will receive a track and trace code when your package is shipped.
When will my order ship?
- Limited editions ship within 7 days.
- RESOUL™ ships within 2 - 4 weeks after receiving your shoes.
- Patchwork products ship within 2 - 6 weeks.
I need my new shoes fast. Can I place a rush order?
- At this moment, we cannot guarantee rush orders. If you have a special request, please feel free to contact us here and we’ll do our best to work out a satisfactory solution.
Can I cancel my order?
- We cannot provide a 100% money-back-guarantee. If you want to discuss your order, please feel free to contact us and we’ll do our best to work out a satisfactory solution.
Can I send you a pair of shoes to RESOUL™ that I already own?
-Yes. We call this a custom order and you can find more information here.
What type of shoes can I send in for the RESOUL™?
What type of shoes can I send in for the RESOUL™?
- All types of sneakers. We have never come across a pair we can not resoul!
Why do my custom shoes feel different than the original model?
- After the customization, the shoe will feel different on your feet, an air filled sole has much more bounce than a rubber or leather and cork sole. Over time, the soles will become more supple. If you are not used to walking on leather soles, it will take some time to get used to.
What is the name of the dog I have seen on your Instagram stories?
- His name is Bear.
Why is the natural leather becoming darker?
- We call this process the “ageing of leather”, the leather will develop a patina. Over time, the natural leather on your shoes will gradually change from beige to a beautiful, rich brown. This process is normal and nothing to be concerned about.
How do I take care of my shoes?
-There are a couple of do’s and don’ts to make your shoes last as long as possible. You can find care instructions here.
I can't find my question! How can I contact you?
- Please feel free to get in contact. We love talking shoes! Use the contact form on our website here, or send us an email at info@petersonstoop.com, if you want to send us images of your shoes.
Why do my custom shoes feel different than the original model?
- After the customization, the shoe will feel different on your feet, an air filled sole has much more bounce than a rubber or leather and cork sole. Over time, the soles will become more supple. If you are not used to walking on leather soles, it will take some time to get used to.
What is the name of the dog I have seen on your Instagram stories?
- His name is Bear.
Why is the natural leather becoming darker?
- We call this process the “ageing of leather”, the leather will develop a patina. Over time, the natural leather on your shoes will gradually change from beige to a beautiful, rich brown. This process is normal and nothing to be concerned about.
How do I take care of my shoes?
-There are a couple of do’s and don’ts to make your shoes last as long as possible. You can find care instructions here.
I can't find my question! How can I contact you?
- Please feel free to get in contact. We love talking shoes! Use the contact form on our website here, or send us an email at info@petersonstoop.com, if you want to send us images of your shoes.